Experience & selected work

Enterprise technical relationships, payments delivery, operational leadership, and practical AI systems.

Stripe
Technical Account Manager, Media, Entertainment, Gaming & Sports (MEGS)
May 2026 to Present
  • Support complex customers in the Media, Entertainment, Gaming & Sports segment through proactive technical account management.
  • Partner with customer stakeholders and internal teams to investigate payment integration challenges and identify practical paths forward.
  • Translate technical findings and tradeoffs into clear recommendations for engineering, product, and business audiences.
  • Coordinate cross-functional escalations and follow-through to support stable, reliable customer experiences.
  • Look for ways to improve technical operations, product adoption, and repeatable customer outcomes.
Home Based Daddy, LLC
Founder, AI-enabled products and digital services
Founder-led venture
  • Build and operate a portfolio of practical software, AI-assisted workflows, and customer-focused digital services.
  • Developed Sunny Texts, an AI-powered SMS companion with Twilio messaging, OpenAI-generated responses, and subscription workflows.
  • Building BillFound, Kueola, and HBD WebCare, with a focus on solving operational problems for smaller businesses.
  • Work across product definition, integrations, customer experience, automation, and launch execution.
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Paymentus
Account Director II, Banking & Fintech Delivery
2025 to 2026
  • Led post-sale delivery and operational success for enterprise banking and fintech clients using the Paymentus Instant Payment Network.
  • Coordinated Product, Engineering, Implementation, Compliance, Support, and partners to support complex payment outcomes.
  • Led high-severity escalations, production issue coordination, and go-live readiness.
  • Served as an executive escalation contact, guiding communication and risk management.
  • Supported forecasting, capacity planning, and delivery prioritization.
KlariVis
Client Success & Training Manager
July 2023 to July 2025
  • Led delivery and enablement for 40+ banks and credit unions using core-connected analytics platforms.
  • Managed and coached client advocacy and enablement professionals across onboarding, training, and executive engagement.
  • Moved the delivery model toward proactive advisory work with structured success plans and escalation paths.
  • Built a centralized knowledge base and scalable training and self-service resources.
First American Docutech
Technical Customer Relationship Manager
May 2021 to June 2023
  • Owned technical delivery and executive relationships for Platinum-tier financial services clients.
  • Coordinated cross-functional responses to complex implementation and production issues.
  • Supported renewals and expansion through trusted technical and operational advisory relationships.
Trust Company Bank
Director, Banking Technology & Payments Operations
March 2010 to April 2016
  • Led banking technology and payments operations supporting core banking, consumer payments, authentication, and fraud platforms.
  • Held operational P&L, budget, forecasting, vendor, and staffing accountability.
  • Managed operations leaders and technical professionals supporting day-to-day reliability and service.
  • Led remediation work connected to audits and regulatory and payments compliance.