Resume
Technical engagement, customer success, and delivery leadership in fintech.
Highlights
- 10 plus years leading payments and digital banking delivery in regulated environments.
- Executive stakeholder management and high stakes escalation ownership.
- Delivery governance with repeatable frameworks and operating rhythms.
- Built Sunny Texts using Next.js, Vercel, Twilio, Supabase, OpenAI API, and Stripe.
- People leadership across onboarding, enablement, and client advocacy.
- Experience aligned to FFIEC, NACHA, and SOC minded delivery practices.
Certifications
- Artificial Intelligence Governance Professional (AIGP), IAPP
- ITIL 4 Foundations
- AI Agents Fundamentals, Hugging Face
- AI in Financial Services, Upstart
- Digital Product Management, University of Virginia
- Product Analytics, Product School
- Six Sigma Yellow Belt